YOKOHAMA is one of Japan’s oldest and most respected tyre manufacturers, with a heritage dating back over a century. Celebrating its 100th anniversary in 2017, the company has built a global reputation for innovation, quality, and performance in tyre technology.
The brand maintains a prominent presence in global motorsport. In the UK, YOKOHAMA HPT serves as the exclusive tyre supplier to several championships, including Time Attack, while supporting numerous motorsport series worldwide. Beyond motorsport, the company is the official tyre partner of the ATP Tennis Tour, reinforcing its association with elite performance and international competition.
Role Overview
The Sales Operations Specialist supports the execution and optimisation of the end-to-end sales order process, working cross-functionally with sales, logistics, IT and operative marketing to ensure efficient order handling, high service levels and alignment with business objectives.
Key Responsibilities
- Support the management of the end-to-end sales order process from order entry to delivery, ensuring accuracy and timeliness
- Monitor and manage back orders, allocations, and order exceptions, ensuring clear and proactive communication with internal stakeholders and customers
- Ensure data accuracy and consistency within order processing systems
- Identify inefficiencies in sales operations processes and propose improvements
- Act as a key user for sales-related systems and tools, supporting issue resolution and continuous improvement initiatives
- Liaise with sales teams and key accounts to support order collection and fulfilment in line with targets
- Support the maintenance and daily operations of the B2B webshop, ensuring alignment with pricing, stock availability, and product information
- Collaborate with logistics and transport teams to ensure timely and efficient deliveries
- Undertake other tasks as required, within delegation rules and own competence
Requirements & Experience (Desirable)
- Previous experience in sales operations, sales administration or order management
- Experience working with order processing systems and maintaining accurate data
- Experience liaising with sales, logistics and customer-facing teams
- Knowledge of B2B e-commerce platforms and order fulfilment processes would be an advantage
Skills
- Strong organisational skills and attention to detail
- Excellent communication and stakeholder management skills
- Good problem-solving skills, with a proactive approach to resolving issues
- Ability to prioritise workloads and meet deadlines in a fast-paced environment
- Confident IT skills, with good working knowledge of Microsoft Office
- A continuous improvement mindset, with the ability to identify and suggest process efficiencies
What We Offer:
- 25 days of annual leave + 8 bank holidays
- Employee Assistance Programme
- Life Assurance
- Enhanced Private Pension Scheme
- Flexible benefits package, including private healthcare
- Long-term prospects within a global company
